Latest News

Face Coverings/Masks

NHS staff, patients and visitors must continue to wear a face amsk/covering in Dunelm Medical Practice as we are a healthcare setting unless you are exempt.


To protect everyone, meet increased deman from winter illness and deal with the back log, general practice will continue to work differently for some time to come.

For further information on this please click here


Throughout the pandemic we have strived to make the surgery as safe as possible for all of our patients and staff. We will continue this going forward.

From 27th January 2022 nothing will change at Dunelm. As we are a healthcare setting, patients who are able to do so, must still wear a mask or face covering, socially distance and use the hand sanitiser provided when coming in to the surgery. Our staff will continue to where PPE. We do understand that it can be frustrating but we know that when people come to see us they are sick and vulnerable (some cannot receive their Covid vaccinations for medical reasons).

 In terms of opening up, as many of you know, we have never been closed. In fact we have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e consult and by video consult), not counting 90% of the adult population twice in the last 8 months.

 Our Community has come so far in trying to minimise the impact of covid and we are sure that you understand that we need to keep the surgery safe for patients and staff alike."


From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

  • the NHS website 

  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

For information on how to obtain your covid vaccination passport please follow the following link

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Please note your vaccination status is only available after you have received 2 doses.  


We are receiving unprecedented amounts of e-consults. We would ask in the first instance that you look at the ‘I want help for my condition’ section of eConsult. You can pick the problem area and click ‘I want to help myself’ which gives current advice and 1st line treatments for many health problems. You can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an e-consult to the Practice. The eConsult service for submitting a problem to a GP is available Monday to Friday 8am to 8pm, however the self help option is available 24 hours, 7 days a week.

Social Prescribing Link Worker

This service is provides a 1:1 personalised support service which can help with a wide range of emotional, practical and social needs.  For more information on how they can help you and how to access the service click on any of the following links                                                                                                          SPLW Well Being for Life  SPLWNHSLeaflet

What can your SPLW support you with?

  • Housing, finance and benefits
  • Long term conditions
  • General and emotional wellbeing
  • Social isolation and integration
  • Volunteering, employment and learning

How can your SPLW support you?  They can link you to the right support by:

  • Signposting - information and encouragement to access services
  • Facilitation - information and support to access services
  • Navigation - support to engage and access a service

How can you access the SPLW service?  

Speak to the Reception Team at the surgery or ask your GP for further details.

Online Telephone Appointments

Telephone consultations are now available to book online.  These are available to book 7 days in advance and on the day from 00.30am.

Repeat Prescriptions

As from 2nd November 2020, we will no longer be taking repeat prescriptions over the phone. To order your prescription please do so via: 

  • NHS APP (you do not need a username and password for this) More information on this in this prescription section.
  • Online (you will need to request your username and password from the surgery if you don't already have one) 
  • Put your paper prescription in the prescription box (tick boxes) - if you have lost your paper prescription, please write your name, DOB and what you need to order on a piece of paper 
  • If the surgery is closed, you can post your prescription through the letterbox and it will be picked up the next working day

Exemption from wearing a face covering

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings. GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask. The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this. The responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted. Government advice on the use of face coverings can be found here Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job. We hope that this guidance provides some reassurance for you on this issue.



Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website